Terms & Conditions

The website www.sayacare.in and the SAYACARE mobile application is/are Aggregator and/or Third Party Intermediary which is solely operated and managed by Jan Swasthya Technologies Private Limited which is governed and squarely covered by the following terms and conditions. The “Customer/Visitor” while browsing and/or scrolling and/or by placing their respective order(s) on either the website and/or the mobile application enters into a direct Agreement with the Jan Swasthya Technologies Private Limited and under all the circumstances is duty bound and is under a direct obligation to adhere to and abide by the following terms and conditions i.e.

Placing Order

The “Customer/Visitor” can provide his/her information as per the prescribed format, upload the Doctor’s prescription and can place his/her order directly through the website and/or the mobile application.

The orders can also be placed by calling on +91 7669149677

Pricing

The pricing and the discounts (if any) including any offers and schemes for which the products will be sold will be fixed only by the Jan Swasthya Technologies Private Limited and will vary depending upon several internal and external factors and as per the business environment as a whole. The product(s) will be not sold over their Maximum Retail Price, however, the packaging and delivery charges are levied additionally.

Modes of Payment

The “Customer/Visitor” can easily make the payment(s) for the products purchased to the Jan Swasthya Technologies Private Limited by way of online payment methods i.e. Net-Banking, RTGS/NEFT, Debit Card and Credit Card or can opt for Cash on Delivery (CoD) service.

Further the “Customer/Visitor” can also make payments to the Jan Swasthya Technologies Private Limited by visiting a Third Party Payment Gateway & E-Wallets respectives.

Jan Swasthya Technologies Private Limited is neither directly nor indirectly liable and/or responsible for any kind of dispute(s) between the “Customer” and/or the Bank and/or the E-Wallet Portal for the transaction(s) which may and/or may not have happened between them.

The Goods & Services Tax (GST) shall be charged as per the prevailing rates directly from the “Customer”.

Processing Fees & Charges

There exists no administrative and/or processing fees and/or charges and/or any kind of hidden fee(s) and charge(s).

Shipping Policy

Shipping time:

This is highly based in the pincode location. We ship all our orders from Noida. Which means in NCR and UP, we take 2-3 days to deliver. And further away areas we take 5-7 days .

Shipping delays:

SayaCare uses 3rd party couriers for deliveries. After the order is dispatched from our warehouse, it comes under the purview of the delivery partner. We, along with the delivery partners, try our best to deliver your order. Still delays may happen which might not be in our hands. We will try our best to give you a resolution, but the TAT can be up to 72 hrs, as further communication with 3rd parties takes time.

Still problems may arise such as-

• a. Delays in delivery – this will show as a revised date of estimated delivery. This might occur due to congestion at courier’s end,
• b. NDRs – Non delivery report, which is your order was attempted for delivery but couldn’t for some reasons –
  1. Customer not available
  2. Customer not reachable
  3. Fake delivery attempt
• In such cases, we contact you to ensure a fair delivery attempt. If a fake delivery attempt was made for you, then you can reach out to us at +91 7669149677, and our team will help you
• c. RTO – Return in Transit, the order couldn’t be delivered to you and hence is on the way back to our warehouse. In this case, to ensure that no unfair practices are taking place, our team will contact you for confirmation of the refusal. If confirmed, we will cancel the order; if not then we will place a replacement order for you.

Return Policy

Eligibility for Returns:

• a. Standard Return Window – Products can be returned within 7 days from the date of delivery.
• b. Prescription Change – If your doctor changes your prescription, you may return the unused products within one month of the delivery date, provided you share the updated prescription with us.
• c. All returns are subject to approval after verification by Sayacare.

Conditions for Return:

• a. Products must be:
  1. Unopened, unused, and in their original packaging with intact labels and batch details.
  2. Free from tampering, damage, or storage mishandling (e.g., exposure to moisture or heat).
• b. The product must match the batch code and expiry date of the item originally sold by Sayacare.
• c. Returns are accepted only for items purchased directly from Sayacare with proof of purchase.

Return Process:

• a. Initiate Request – Contact our customer support team via [email/phone] with your order number, reason for return, and any supporting documents (e.g., updated prescription).
• b. Approval & Pickup – Our team will review your request and arrange pickup or provide the return address.
• c. Verification – Once received, products undergo quality, authenticity, and condition checks at our warehouse.

Refunds Policy

Refund upon cancellation:

If you cancel the order, the refund is initiated immediately. In such cases money will reflect in your source account in 2-7 days. Further details according to the mode of payment is as follows-

1. i. For UPI Payments- 5 working days
2. ii. For Card payment – 7 working days
3. iii. For Net Banking Payment – 10 working days

Refund upon returns:

The refund will be credited only when our internal team has verified the products returned to us. If any items are found to be not in the condition or count as claimed when return was booked, the refunded amount may vary.

The refund will be initiated within 8-10 days from return pickup. Once verified the refund will be processed and shall be reflected in your bank account in 2-7 days.