PRIVACY POLICY

1. (i.) Section 43A of the Information Technology Act, 2000.
2. (ii.) Rule 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011.
3. (iii.) Regulation 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011.

1. (i.) The type of Personal Information (including Sensitive Personal Data or Information) that SayaCare collects from the Users.
2. (ii.) The purpose of collection, means and modes of usage of such Personal Information by SayaCare.
3. (iii.) How and to whom SayaCare will disclose such information post user’s consent on sharing the information.
4. (iv.) How SayaCare will protect the Personal Information including Sensitive Personal Data or Information that is collected from the Users; and
5. (v.) How Users may access and/ or modify, delete their Personal Information.

1. (i.) Contact Information: Name, Delivery Address, Phone Number, Email ID;
2. (ii.) Demographic Information: Gender, Age, Date of Birth, Nationality, Marital Status;
3. (iii.) Medical Information: Medical records and history, details of your prescribing doctor, prescriptions uploaded and any other physical, physiological or mental health condition which you voluntarily provide Us, Our personnel or the Third Party RMPs;
4. (iv.) Usage History: Search history, history of teleconsultation appointments made on the Platforms, history of medicines ordered (completed, cancelled or returned) including those which are substitute drugs and any other detail relating to the same as voluntarily provided by You;
5. (v.) Surveys: Any information provided by you in relation to surveys, contests or referrals.
6. (vi.) Call records: Any call records relating to the rendering of Services or teleconsultation (discussed below).
7. (vii.) Any additional information that you voluntarily choose to provide to SayaCare or the Third Party RMPs.

1. (i.) log or record of Telemedicine interaction (e.g. Phone logs, email records, chat/ text record, video interaction logs etc),
2. (ii.) Patient records, reports, documents, images, diagnostics, data etc. (Digital or non-Digital) utilized in the telemedicine consultation.
3. (iii.) specifically, in case a prescription is shared with the patient, the prescription records. As the Third Party RMPs are obliged to follow the applicable law, such information provided by You shall also be collected and stored. We also reserve the right to record, store or supervise the teleconsultation session between You and the Third Party RMPs for internal quality control purposes as well as store your e-prescription, and by accessing or using Our Services You hereby explicitly consent to the same.

1. (i.) To register You for the purpose of receiving Our Services, identification, communication, notification and for performance of Our obligations or obligations of the Third Party RMPs or Third-Party Delivery Partners arising out of or in relation to the Terms of Use such as, inter alia, ordering, arranging teleconsultation, delivery, billing.
2. (ii.) To improve functionality of Our Platforms and Services, and customize Your future experience with us so as to be most effective for You.
3. (iii.) To address Your requests, queries and complaints, if any, pertaining to Our Services, and other customer care related activities.
4. (iv.) To analyze data, track trends, build algorithms, create databases for rating systems, recommendation engines, to optimize our Services.
5. (v.) To conduct audits and quality control or assessment procedures.
6. (vi.) For non-targeting reasons such as frequency capping, compliance, billing, market research, or product development purposes.
7. vii. For research purposes;
8. (viii.) To send notices, communications, alerts, messages, new offers relevant to use of the Services offered by SayaCare.
9. (ix.) For the purpose of contacting, you to provide you with information on new Services and offers, taking feedback, assisting you with completion of transactions or other issues relating to the use of Services.
10. (x.) To send you information about special promotions or offers (either offered by SayaCare or by its business partners), new features or products both of the SayaCare as well as third-party offers or products with whom SayaCare has a tie-up.
11. (xi.) To conduct surveys, contests or referral programs.
12. (xii.) To the extent necessary for our internal business purposes.
13. (xiii.) To comply with applicable law.

1. (i) Pursuant to an order under the law for the time being in force.
2. (ii) In response to enquiries by Government agencies for the purpose of verification of identity, or for prevention, detection, investigation including cyber incidents, prosecution, and punishment of offences.
3. (iii) To protect and defend the rights or property of SayaCare.
4. (iv) To fight fraud and credit risk or otherwise address technical issues.
5. (v) To enforce the Terms of Use or Privacy Policy.
6. (vi) When SayaCare deems it necessary in order to protect its rights or the rights of others.

1. (i) the purposes for which your information has been collected have been fulfilled.
2. (ii) retention is no longer necessary for any other reason, or under any applicable law. We keep non-personally identifiable information for research and statistical purposes for a longer period.

1. (i.) Belongs to another person and to which You do not have any right.
2. (ii.) Is harmful to child;
3. (iii.) Infringes any patent, trademark, copyright or other proprietary rights.
4. (iv.) Violates any law for the time being in force.
5. (v.) Deceives or misleads the addressee about the origin of the message or knowingly and intentionally communicates any information which is patently false or misleading in nature but may reasonably be perceived as a fact.
6. (vi.) Impersonates another person.
7. (vii.) Threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign States, or public order, or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting other nation.
8. (viii.) Contains software virus or any other computer code, file or program designed to interrupt, destroy or limit the functionality of any computer resource.
9. (ix.) Is patently false and untrue, and is written or published in any form, with the intent to mislead or harass a person, entity or agency for financial gain or to cause any injury to any person.

If You have any questions regarding this Privacy Policy, You may contact Soni Chaubey. You can also reach out to our support team via call or chat using the details below:

1. Contact Number: +91 7669149677 (Available between 7:00 AM and 10:00 PM IST)
2. Email: [email protected]

SayaCare addresses discrepancies and grievances of all Users with respect to the processing of information in a time-bound manner. For this purpose, SayaCare has designated the following Grievance Officer:

1. Name: Soni Chaubey
2. Email: [email protected]
3. Mobile No.: +91 9319961509 (Available between 10:00 AM and 5:00 PM IST, Monday to Friday)